Panchnaina through the Site intends to provide its users a premium curated collection of designer wear to help the affluent fashion-conscious woman evolve her unique style. We aim to create an online experience that is just as indulgent as the process of buying a fashion item in store. The site will be focused on offering a curated assortment, convenience and customer service to help meet the needs of the demanding premium / luxury fashion buyer.
- Act - Means the Information Technology Act, 2000 with all modifications or amendments thereof
- Affiliate - Of a party means any other person controlling, controlled by, or under common control with, such party. for the purposes of this definition, “control” means the power to direct the management and policies of a party, whether through the ownership of voting securities or by agreement or otherwise;
- Branded Goods - Means the inventory of the branded products such as Held by the company for another and resale only and on which the Company hold limited control of stock management only and no control on quality.
- Business Day - Means a day that is not a Sunday, a Saturday or a statutory or civic or gazetted holiday in India or any other day on which the registered/principal offices of Panchnaina are closed, whether in accordance with established company policy or as a result of an anticipated events;
- The Firm - Means Panchnaina Trading Firm
- Customer - Means any person, firm, organization who has purchased or purchases but does not include the person , firm, organization who/which intends to purchase however has not purchased yet, from the Company through its website; the term to include ‘User’
- Government Body - Means any court, government, department, commission, board, agency, bureau, official or other regulatory, administrative or government authority;
- Intellectual Property - Intangible property includes patents, designs, Trade Marks, GI and copyright.
- Law - The laws governing India
- Notices - Means the notice required to be given in writing to the company or to the buyers under the applicable law or pursuant to any Contract / Agreement;
- The Office - Means the office of the company which is currently at 94, Green View Apartment, Pocket – 2, Sector – 19, Dwarka, New Delhi-110078
- Order - Means an order for the purchase of Product (s) place by the Customer / User on the company website
- Price - Means the price to be paid by the customer / user for the enlisted product which may or may not include the taxes and / or government cess,etc.,
- RBI - Means the Reserve Bank of India
- Refund - Means return of amount to the account of the Customer / User as per the refund policy, after deductions and without any interest on principle;
- Services - Means services to be provided by the Company under this Agreement;
- Trademark - means any trademark, logo, service mark or other commercial designation, whether or not registered, used to represent or describe the products of firm including label, branding, packaging and color combination.
- In writing or Written - Includes printing, email, WhatsApp, lithography, and other modes of reproducing works in a visible form, which also includes thumb impression properly attested.
E-Platform for Communication
You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Panchnaina is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website, unless otherwise mentioned.
Please review our Privacy Notice, which also governs your visit to Panchnaina.com, to understand our practices. The personal information / data provided to us by you during the course of usage of Panchnaina.com will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
When you visit Panchnaina.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Panchnaina.com or its content suppliers. The compilation of all content on this site is the exclusive property of Panchnaina.com. All software used on this site is the property of Panchnaina.com or its software suppliers.
Panchnaina.com has filed its application for registration under the Trade and Merchandise Act and Rules at Delhi under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.
Panchnaina.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Panchnaina.com. You may not use any proprietary information (including images, text, page layout, or form) of Panchnaina.com and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing Panchnaina.com's name or trademarks without the express written consent of Panchnaina.com. Any unauthorized use terminates the permission granted by Panchnaina.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Panchnaina.com so long as the link does not portray Panchnaina.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Panchnaina.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Licence for website access
Subject to your compliance with these Conditions of Use and payment of applicable fees, if any, Panchnaina.com / Panchnaina grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Panchnaina and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Panchnaina and / or its affiliates, as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Panchnaina.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising ‘Panchnaina’ names or trademarks without the express written consent of Panchnaina and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Panchnaina and / or its affiliates, as applicable.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Panchnaina.com as long as the link does not portray Panchnaina, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Panchnaina.com logo or other proprietary graphic or trademark as part of the link without express written consent of Panchnaina and / or its affiliates, as may be applicable.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. You agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. We reserve the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.
Reviews, Comments, Communications, And Other Content
Visitors may post reviews, comments, and other content; other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Panchnaina.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Panchnaina.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Panchnaina.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Panchnaina.com or its affiliates for all claims resulting from content you supply. Panchnaina.com has the right but not the obligation to monitor and edit or remove any activity or content. Panchnaina.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Access to Panchnaina.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Panchnaina.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
- to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam
- to cause annoyance, inconvenience or needless anxiety
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Panchnaina.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Panchnaina.com violates these Conditions of use and, or terminate your permission to access or use this website.
If you do post content or submit material, and unless we indicate otherwise, you
(a) grant Panchnaina and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) Panchnaina and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Panchnaina, including the execution of deeds and documents, at its request.
You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Panchnaina.com:
- the content and material is accurate;
- use of the content and material you supply does not breach any applicable Panchnaina.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory);
- the content is lawful. You agree to indemnify Panchnaina and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
Because Panchnaina.com lists hundreds of products for sale on the website and hosts many comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Panchnaina.com operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by issue Cease & Takedown Notice for Making Claims of Right Infringements. Once this procedure has been followed, Panchnaina.com will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Panchnaina, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Panchnaina and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Panchnaina, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.
You may not systematically extract/ or re-utilise parts of the contents of the website without Panchnaina and / or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Panchnaina and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Panchnaina and / or its affiliate's (as may be applicable) express written consent.
Intellectual Property Claims
Panchnaina and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please send us a Cease & Desist Notice on our official email and also to our registered address.
You hereby expressly release Panchnaina and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Panchnaina nor shall Panchnaina have any obligations or liabilities in respect of any transactions on the website.
Age of Consent / Children
Use of Panchnaina.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Panchnaina.com only with the involvement of a parent or guardian.
We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of third-party websites or third-party vendors or Third-Party companies. Panchnaina does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
All items purchased from Panchnaina.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Panchnaina.com and its affiliates attempt to be as accurate as possible. However, Panchnaina.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Panchnaina.com itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on Panchnaina.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:
- If an item's correct price is lower than our stated price, we may charge the lower amount and ship you the item or as per our discretion we may cancel the order and intimate the cancellation.
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
All of Panchnaina orders are shipped door-to-door from our warehouse in New Delhi, India to your provided shipping address through the delivery agent. Processing the order normally takes 10 working days and then Shipping normally takes 10-15 working days.
Shipping destinations offered by Panchnaina.com for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 7 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
Our delivery agent will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call delivery agency Customer Service at their local number and quote your tracking number to trace your package.
Duties And Taxes
All of Panchnaina orders are shipped from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of shipping, occasionally a customer may have to pay additional duties and taxes which are levied once a shipment reaches your destination. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. If you are presented with an invoice from Delivery Agent for duties and taxes, you will have to pay Delivery Agent directly at the time of delivery. Panchnaina takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
Exchanges, Returns And Refunds
Panchnaina will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 30 days of receiving your order. You will need to fill out a Returns and Exchanges form which will be provided once you email regarding refund/exchange. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods as per the discretion of Panchnaina. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
Product Properties And Wash Care
Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.
Colours: We have done our best to display as accurately as possible the colours of the products shown on Panchnaina.com. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.
When you visit Panchnaina.com, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.
Alteration of Service or Amendments to the Conditions
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Disclaimer Of Warranties And Limitation Of Liability
This site is provided by panchnaina.com on an "as is" and "as available" basis. Panchnaina.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, panchnaina.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Panchnaina.com does not warrant that this site, its servers, or e-mail sent from panchnaina.com are free of viruses or other harmful components. Panchnaina.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.
To the maximum extent permitted by applicable law, Panchnaina assumes no liability or responsibility for
- any errors, mistakes, or inaccuracies of content displayed on the Website;
- any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product;
- any unauthorized access to or use of our secure servers and/or any and all personal information stored therein;
- any interruption or cessation of transmission to or from the website; and/or
- any bugs, viruses or the like that may be transmitted to or through our Website by any third party.
You agree to defend, indemnify and hold Panchnaina and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
Any dispute relating in any way to your visit to Panchnaina.com or to products you purchase through Panchnaina.com shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Panchnaina.com's intellectual property rights, Panchnaina.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Panchnaina Trading Company.
Head Office: 94, Green View Apartment, Pocket – 2, Sector – 19, Dwarka, New Delhi-110078, India, Tel +91 9871566300, Email: [email protected]
Registered Address: A-144, 1st Floor, Vaishali Naga, Jaipur, Rajasthan, India Tel: +91 9871566300, Email: [email protected]
Important : Grievance cell must be approached post contacting the "Customer Support" of Panchnaina where desired resolution were not served.
Any direct communication to Grievance cell will be redirected to "Customer support" for further assistance
All Grievances related to the purchase or services shall be addressed to Mr/Ms. ________________ (Grievance officer)
1. Write us to : [email protected]
2. Call +91 9871566300 (timings 11 am to 5 pm Monday to Friday)
*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of complaint
**All rights not expressly granted are reserved.