Privacy Policy
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY
ACT, 2000 & RULES THEREUNDER AS APPLICABLE AND THE AMENDED
PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS
AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD
IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR
DIGITAL SIGNATURES. THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE
PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES
GUIDELINES) RULES, 2011 THAT REQUIRE PUBLISHING THE RULES AND
REGULATIONS, PRIVACY POLICY AND TERMS OF USE FOR ACCESS OR USAGE OF
PANCHNAINA.COM PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY
CAREFULLY AS YOUR USE OF SERVICE IS SUBJECT TO YOUR ACCEPTANCE OF AND
COMPLIANCE WITH THE FOLLOWING TERMS AND CONDITIONS ("TERMS"). BY
SUBSCRIBING TO OR USING ANY OF OUR SERVICES YOU AGREE THAT YOU HAVE
READ, UNDERSTOOD AND ARE BOUND BY THE TERMS, REGARDLESS OF HOW YOU
SUBSCRIBE TO OR USE THE SERVICES. IF YOU DO NOT WANT TO BE BOUND BY THE
TERMS, YOU MUST NOT SUBSCRIBE TO OR USE OUR SERVICES.
WELCOME TO THE WWW.PANCHNAINA.COM ("WEBSITE") SERVICE PROVIDED, OWNED
AND OPERATED BY PANCHNAINA TRADING COMPANY. ('PARNERSHIP FIRM' OR
'PANCHNAINA', 'WE' OR 'US'). OFFICE: 94, GREEN VIEW APARTMENT, POCKET –
2, SECTOR – 19, DWARKA, NEW DELHI-110078. IN USING THE
WWW.PANCHNAINA.COM SERVICE, OF M/S PANCHNANINA TRADING COMPANY YOU ARE
DEEMED TO HAVE ACCEPTED THE TERMS AND CONDITIONS OF THE AGREEMENT LISTED
BELOW OR AS MAY BE REVISED FROM TIME TO TIME, WHICH IS, FOR AN
INDEFINITE PERIOD AND YOU UNDERSTAND AND AGREE THAT YOU ARE BOUND BY
SUCH TERMS TILL THE TIME YOU ACCESS THIS WEBSITE FROM COMPUTER OR MOBILE
PHONE DEVICE (THROUGH AN iOS OR ANDROID APPLICATION) OR TABLETS/iPAD
(THROUGH AN iOS OR ANDROID APPLICATION). IF YOU WANT TO ASK US ANYTHING
ABOUT THESE TERMS & CONDITIONS OR HAVE ANY COMMENTS OR COMPLAINTS ON
OR ABOUT OUR WEBSITE/APP/CHATBOT, PLEASE WRITE TO US AT
CONTACT@PANCHNAINA.COM
Purpose
Panchnaina through the Site intends to provide its users a premium
curated collection of designer wear to help the affluent
fashion-conscious woman evolve her unique style. We aim to create an
online experience that is just as indulgent as the process of buying a
fashion item in store. The site will be focused on offering a curated
assortment, convenience and customer service to help meet the needs of
the demanding premium / luxury fashion buyer.
Definitions
- Act - Means the Information Technology Act, 2000 with all modifications or amendments thereof
- Affiliate - Of a party means any other person controlling, controlled by, or under common control with, such party. for the purposes of this definition, “control” means the power to direct the management and policies of a party, whether through the ownership of voting securities or by agreement or otherwise;
- Branded Goods - Means the inventory of the branded products such as Held by the company for another and resale only and on which the Company hold limited control of stock management only and no control on quality.
- Business Day - Means a day that is not a Sunday, a Saturday or a statutory or civic or gazetted holiday in India or any other day on which the registered/principal offices of Panchnaina are closed, whether in accordance with established company policy or as a result of an anticipated events;
- The Firm - Means Panchnaina Trading Firm
- Customer - Means any person, firm, organization who has purchased or purchases but does not include the person , firm, organization who/which intends to purchase however has not purchased yet, from the Company through its website; the term to include ‘User’
- Government Body - Means any court, government, department, commission, board, agency, bureau, official or other regulatory, administrative or government authority;
- Intellectual Property - Intangible property includes patents, designs, Trade Marks, GI and copyright.
- Law - The laws governing India
- Notices - Means the notice required to be given in writing to the company or to the buyers under the applicable law or pursuant to any Contract / Agreement;
- The Office - Means the office of the company which is currently at 94, Green View Apartment, Pocket – 2, Sector – 19, Dwarka, New Delhi-110078
- Order - Means an order for the purchase of Product (s) place by the Customer / User on the company website
- Price - Means the price to be paid by the customer / user for the enlisted product which may or may not include the taxes and / or government cess,etc.,
- RBI - Means the Reserve Bank of India
- Refund - Means return of amount to the account of the Customer / User as per the refund policy, after deductions and without any interest on principle;
- Services - Means services to be provided by the Company under this Agreement;
- Trademark - means any trademark, logo, service mark or other commercial designation, whether or not registered, used to represent or describe the products of firm including label, branding, packaging and color combination.
- In writing or Written - Includes printing, email, WhatsApp, lithography, and other modes of reproducing works in a visible form, which also includes thumb impression properly attested.
Limitation
The Site is only to be used for your personal non-commercial use and
information. Your use of the services and features of the Site shall be
governed by these Terms and Conditions (hereinafter “Terms of Use”)
along with the Privacy Policy, Shipping Policy and Cancellation, Refund
and Return Policy (together “Policies”) as modified and amended from
time to time.
E-Platform for Communication
You agree, understand and acknowledge that the website is an online
platform that enables you to purchase products listed on the website at
the price indicated therein at any time from any location. You further
agree and acknowledge that Panchnaina is only a facilitator and is not
and cannot be a party to or control in any manner any transactions on
the website, unless otherwise mentioned.
PRIVACY
Please review our Privacy Notice, which also governs your visit to
Panchnaina.com, to understand our practices. The personal information /
data provided to us by you during the course of usage of Panchnaina.com
will be treated as strictly confidential and in accordance with the
Privacy Notice and applicable laws and regulations. If you object to
your information being transferred or used, please do not use the
website.
Electronic Communications
When you visit Panchnaina.com or send e-mails to us, you are
communicating with us electronically. You consent to receive
communications from us electronically. We will communicate with you by
e-mail or by posting notices on this site. You agree that all
agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such
communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button
icons, images, audio clips, digital downloads, data compilations, and
software, is the property of Panchnaina.com or its content suppliers.
The compilation of all content on this site is the exclusive property of
Panchnaina.com. All software used on this site is the property of
Panchnaina.com or its software suppliers.
Trademarks
Panchnaina.com has filed its application for registration under the
Trade and Merchandise Act and Rules at Delhi under different classes and
awaiting registration. Any violation of our trademarks will be liable
for legal action.
Site Access
Panchnaina.com grants you a limited permission to access and make
personal use of this site and not to download (other than page caching)
or modify it, or any portion of it. This permission does not include any
resale or commercial use of this site or its contents; any collection
and use of any product listings, descriptions, or prices; any derivative
use of this site or its contents; any downloading or copying of account
information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extraction tools. This
site or any portion of this site may not be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any commercial
purpose without express written consent of Panchnaina.com. You may not
use any proprietary information (including images, text, page layout, or
form) of Panchnaina.com and our affiliates without express written
consent. You may not use any Meta tags or any other "hidden text"
utilizing Panchnaina.com's name or trademarks without the express
written consent of Panchnaina.com. Any unauthorized use terminates the
permission granted by Panchnaina.com. You are granted a limited,
revocable, and nonexclusive right to create a hyperlink to the home page
of Panchnaina.com so long as the link does not portray Panchnaina.com,
its affiliates, or their products or services in a false, misleading,
derogatory, or otherwise offensive matter. You may not use any
Panchnaina.com logo or other proprietary graphic or trademark as part of
the link without express written permission.
Licence for website access
Subject to your compliance with these Conditions of Use and payment of
applicable fees, if any, Panchnaina.com / Panchnaina grants you a
limited licence to access and make personal use of this website, but not
to download (other than page caching) or modify it, or any portion of
it, except with express written consent of Panchnaina and / or its
affiliates, as may be applicable. This licence does not include any
resale or commercial use of this website or its contents; any collection
and use of any product listings, descriptions, or prices; any
derivative use of this website or its contents; any downloading or
copying of account information for the benefit of another seller; or any
use of data mining, robots, or similar data gathering and extraction
tools.
This website or any portion of this website (including but not limited
to any copyrighted material, trademarks, or other proprietary
information) may not be reproduced, duplicated, copied, sold, resold,
visited, distributed or otherwise exploited for any commercial purpose
without express written consent of Panchnaina and / or its affiliates,
as may be applicable.
You may not frame or use framing techniques to enclose any trademark,
logo, or other proprietary information (including images, text, page
layout, or form) of Panchnaina.com and its affiliates without express
written consent. You may not use any meta tags or any other "hidden
text" utilising ‘Panchnaina’ names or trademarks without the express
written consent of Panchnaina and / or its affiliates, as applicable.
Any unauthorised use terminates the permission or license granted by
Panchnaina and / or its affiliates, as applicable.
You are granted a limited, revocable, and non-exclusive right to create a
hyperlink to the Welcome page of Panchnaina.com as long as the link
does not portray Panchnaina, their affiliates, or their products or
services in a false, misleading, derogatory, or otherwise offensive
matter. You may not use any Panchnaina.com logo or other proprietary
graphic or trademark as part of the link without express written consent
of Panchnaina and / or its affiliates, as may be applicable.
Your Account
If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access
to your computer, and you agree to accept responsibility for all
activities that occur under your account or password. You should take
all necessary steps to ensure that the password is kept confidential and
secure and should inform us immediately if you have any reason to
believe that your password has become known to anyone else, or if the
password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and
complete and inform us immediately of any changes to the information
that you provided when registering. You can access and update much of
the information you provided us with in the Your Account area of the
website. You agree and acknowledge that you will use your account on the
website to purchase products only for your personal use and not for
business purposes. We reserve the right to refuse access to the website,
terminate accounts, remove or edit content at any time without notice
to you.
Reviews, Comments, Communications, And Other Content
Visitors may post reviews, comments, and other content; other
communications; and submit suggestions, ideas, comments, questions, or
other information, so long as the content is not illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties or
objectionable and does not consist of or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass
mailings, or any form of "spam." You may not use a false e-mail address,
impersonate any person or entity, or otherwise mislead as to the origin
of a card or other content. Panchnaina.com reserves the right (but not
the obligation) to remove or edit such content, but does not regularly
review posted content.
If you do post content or submit material, and unless we indicate
otherwise, you grant Panchnaina.com and its affiliates a nonexclusive,
royalty-free, perpetual, irrevocable, and fully sub licensable right to
use, reproduce, modify, adapt, publish, translate, create derivative
works from, distribute, and display such content throughout the world in
any media. You grant Panchnaina.com and its affiliates and sub
licensees the right to use the name that you submit in connection with
such content, if they choose. You represent and warrant that you own or
otherwise control all of the rights to the content that you post; that
the content is accurate; that use of the content you supply does not
violate this policy and will not cause injury to any person or entity;
and that you will indemnify Panchnaina.com or its affiliates for all
claims resulting from content you supply. Panchnaina.com has the right
but not the obligation to monitor and edit or remove any activity or
content. Panchnaina.com takes no responsibility and assumes no liability
for any content posted by you or any third party.
Access to Panchnaina.com
We will do our utmost to ensure that availability of the website will be
uninterrupted and that transmissions will be error-free. However, due
to the nature of the Internet, this cannot be guaranteed. Also, your
access to the website may also be occasionally suspended or restricted
to allow for repairs, maintenance, or the introduction of new facilities
or services at any time without prior notice. We will attempt to limit
the frequency and duration of any such suspension or restriction.
Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Panchnaina.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
- to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam
- to cause annoyance, inconvenience or needless anxiety
Illegal / Unlawful / Immoral Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send
communications; and submit suggestions, ideas, comments, questions, or
other information, as long as the content is not illegal, obscene,
abusive, threatening, defamatory, invasive of privacy, infringing of
intellectual property rights, or otherwise injurious to third parties,
or objectionable and does not consist of or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass
mailings, or any form of "spam." In the event a user uses a false e-mail
address, impersonates any person or entity, or otherwise misleads as to
the origin of any content. Panchnaina.com reserves the right (but not
the obligation) to remove, refuse, delete or edit any content that in
the sole judgement of Panchnaina.com violates these Conditions of use
and, or terminate your permission to access or use this website.
If you do post content or submit material, and unless we indicate otherwise, you
(a) grant Panchnaina and its affiliates a non-exclusive, royalty-free,
irrevocable, perpetual and fully sublicensable rights to use, reproduce,
modify, adapt, publish, translate, create derivative works from,
distribute, and display such content throughout the world in any media;
and
(b) Panchnaina and its affiliates and sublicensees the right to use the
name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the
entire period of protection of your intellectual property rights
associated with such content and material. You agree to waive your right
to be identified as the author of such content and your right to object
to derogatory treatment of such content. You agree to perform all
further acts necessary to perfect any of the above rights granted by you
to Panchnaina, including the execution of deeds and documents, at its
request.
You represent and warrant that you own or otherwise control all of the
rights to the content that you post or that you otherwise provide on or
through the website; that, as at the date that the content or material
is submitted to Panchnaina.com:
- the content and material is accurate;
- use of the content and material you supply does not breach any applicable Panchnaina.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory);
- the content is lawful. You agree to indemnify Panchnaina and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
Claims against Objectionable Content
Because Panchnaina.com lists hundreds of products for sale on the
website and hosts many comments, it is not possible for us to be aware
of the contents of each product listed for sale, or each comment or
review that is displayed. Accordingly, Panchnaina.com operates on a
"notice and takedown" basis. If you believe that any content on the
website is illegal, offensive (including but not limited to material
that is sexually explicit content or which promotes racism, bigotry,
hatred or physical harm), deceptive, misleading, abusive, indecent,
harassing, blasphemous, defamatory, libelous, obscene, pornographic,
pedophilic or menacing; ethnically objectionable, disparaging; or is
otherwise injurious to third parties; or relates to or promotes money
laundering or gambling; or is harmful to minors in any way; or
impersonates another person; or threatens the unity, integrity, security
or sovereignty of India or friendly relations with foreign States; or
objectionable or otherwise unlawful in any manner whatsoever; or which
consists of or contains software viruses, (" Objectionable Content "),
please notify us immediately by issue Cease & Takedown Notice for
Making Claims of Right Infringements. Once this procedure has been
followed, Panchnaina.com will make all reasonable endeavours to remove
such Objectionable Content complained about within a reasonable time.
Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos,
button icons, images, audio clips, digital downloads, data compilations,
and software, is the property of Panchnaina, its affiliates or its
content suppliers and is protected by India and international copyright,
authors' rights and database right laws. The compilation of all content
on this website is the exclusive property of Panchnaina and its
affiliates and is protected by laws of India and international copyright
and database right laws. All software used on this website is the
property of Panchnaina, its affiliates or its software suppliers and is
protected by India and international copyright and author' rights laws.
You may not systematically extract/ or re-utilise parts of the contents
of the website without Panchnaina and / or its affiliate's (as may be
applicable) express written consent. In particular, you may not utilise
any data mining, robots, or similar data gathering and extraction tools
to extract (whether once or many times) for re-utilisation of any
substantial parts of this website, without Panchnaina and / or its
affiliate's (as may be applicable) express written consent. You may also
not create and/ or publish your own database that features substantial
(eg: prices and product listings) parts of this website without
Panchnaina and / or its affiliate's (as may be applicable) express
written consent.
Intellectual Property Claims
Panchnaina and its affiliates respect the intellectual property of
others. If you believe that your intellectual property rights have been
used in a way that gives rise to concerns of infringement, please send
us a Cease & Desist Notice on our official email and also to our
registered address.
Indemnity and Release
You shall indemnify and hold harmless Panchnaina, its subsidiaries,
affiliates and their respective officers, directors, agents and
employees, from any claim or demand, or actions including reasonable
attorney's fees, made by any third party or penalty imposed due to or
arising out of your breach of these Terms of Use or any document
incorporated by reference, or your violation of any law, rules,
regulations or the rights of a third party.
You hereby expressly release Panchnaina and/or its affiliates and/or any
of its officers and representatives from any cost, damage, liability or
other consequence of any of the actions/inactions of the vendors and
specifically waiver any claims or demands that you may have in this
behalf under any statute, contract or otherwise.
Disclaimer
You acknowledge and undertake that you are accessing the services on the
website and transacting at your own risk and are using your best and
prudent judgment before entering into any transactions through the
website. You further acknowledge and undertake that you will use the
website to order products only for your personal use and not for
business purposes. We shall neither be liable nor responsible for any
actions or inactions of sellers nor any breach of conditions,
representations or warranties by the sellers or manufacturers of the
products and hereby expressly disclaim and any all responsibility and
liability in that regard. We shall not mediate or resolve any dispute or
disagreement between you and the sellers or manufacturers of the
products.
We further expressly disclaim any warranties or representations (express
or implied) in respect of quality, suitability, accuracy, reliability,
completeness, timeliness, performance, safety, merchantability, fitness
for a particular purpose, or legality of the products listed or
displayed or transacted or the content (including product or pricing
information and/or specifications) on the website. While we have taken
precautions to avoid inaccuracies in content, this website, all content,
information (including the price of products), software, products,
services and related graphics are provided as is, without warranty of
any kind. We do not implicitly or explicitly support or endorse the sale
or purchase of any products on the website. At no time shall any right,
title or interest in the products sold through or displayed on the
website vest with Panchnaina nor shall Panchnaina have any obligations
or liabilities in respect of any transactions on the website.
Age of Consent / Children
Use of Panchnaina.com is available only to persons who can form a
legally binding contract under the Indian Contract Act, 1872. If you are
a minor i.e. under the age of 18 years, you may use Panchnaina.com
only with the involvement of a parent or guardian.
Third-Party Liability
We are not responsible for examining or evaluating, and we do not
warrant or endorse the offerings of any of these businesses or
individuals, or the content of third-party websites or third-party
vendors or Third-Party companies. Panchnaina does not assume any
responsibility or liability for the actions, products, and content of
any of these and any other third-parties. You can tell when a
third-party is involved in your transactions, and we may share customer
information related to those transactions with that third-party. You
should carefully review their privacy statements and other conditions of
use.
Risk Of Loss
All items purchased from Panchnaina.com are made pursuant to a shipment
contract. This means that the risk of loss and title for such items pass
to you upon our delivery to the carrier.
Product Descriptions
Panchnaina.com and its affiliates attempt to be as accurate as possible.
However, Panchnaina.com does not warrant that product descriptions or
other content of this site is accurate, complete, reliable, current, or
error-free. If a product offered by Panchnaina.com itself is not as
described, your sole remedy is to return it in unused condition.
Pricing
Except where noted otherwise, the List Price
displayed for products on our website, whether in Foreign Currency or
Indian Rupees represents the full price of the product and international
shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on Panchnaina.com, we charge your credit card
before your order has entered the shipping process. For any reason if
we are not able to ship you products as per your order, we will intimate
you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalogue
may be mispriced. If we discover a mispricing, we will do one of the
following:
- If an item's correct price is lower than our stated price, we may charge the lower amount and ship you the item or as per our discretion we may cancel the order and intimate the cancellation.
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped
by Panchnaina.com. The prices displayed on this site are quoted in INR.
The actual amount to be paid by you will be the equivalent amount in the
currency of your credit card, as per the conversions done by your bank /
credit card provider on the date of billing.
Shipping
All of Panchnaina orders are shipped door-to-door from our warehouse in
New Delhi, India to your provided shipping address through the delivery
agent. Processing the order normally takes 10 working days and then
Shipping normally takes 10-15 working days.
Shipping destinations offered by Panchnaina.com for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in
stock. If there is an item which you purchase and then we realize this
item is not available, we will promptly inform you within 7 working days
of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would
like to order several items and ship to different people, please treat
these as separate orders. We cannot ship to Post Office Box addresses
and take no responsibility for non-delivery of orders in case the
delivery address includes P. O. Box details in any part or form.
Our delivery agent will attempt delivery 3 times at the delivery address
specified by you in the order, before they contact us that your package
is not deliverable. You can track the package through the Order
Tracking facility. If the package status is shown as undeliverable
please call delivery agency Customer Service at their local number and
quote your tracking number to trace your package.
Duties And Taxes
All of Panchnaina orders are shipped from our warehouse in New Delhi,
India to your provided shipping address. Due to the nature of shipping,
occasionally a customer may have to pay additional duties and taxes
which are levied once a shipment reaches your destination. The large
majority of orders will not have to pay any additional fees. However, we
are unable to calculate when and how much these infrequent customs duty
charges will be levied. In the case where additional customs charges
are assessed, you will be responsible for paying these additional fees.
If you are presented with an invoice from Delivery Agent for duties and
taxes, you will have to pay Delivery Agent directly at the time of
delivery. Panchnaina takes no responsibility for non-delivery of orders
in case such taxes and duties are not accepted and settled by the
recipient at the delivery address and will not provide any refunds in
such cases.
Exchanges, Returns And Refunds
Panchnaina will replace the product free of cost if you are not
satisfied with your purchase for any reason. Exchanges or returns must
be made within 30 days of receiving your order. You will need to fill
out a Returns and Exchanges form which will be provided once you email
regarding refund/exchange. Once we receive your paperwork and returned
goods, we will ship your replacement free of cost or issue a refund for
the cost of the goods as per the discretion of Panchnaina. Shipping
charges will not be refunded and customers are required to pay for the
shipping costs to return the goods to the return address.
Sizing
The fit of our clothing depends on the cut, fabric and style of each
garment. Some garments are designed to have a looser, relaxed fit and
some garments are styled to be more fitted. Please review our sizing
guide to select the size best suited to you.
Product Properties And Wash Care
Our products involve crafts-based traditions of hand spinning, dying,
weaving, wood block printing and embroidery. We use both vegetable dyes
and commercial dyes with the goal of minimizing our impact on the
environment while striving for the best colour properties. An irregular
weave or print is not a defect - handloom by definition means
uncertainty when it comes to uniformity.
Colours: We have done our best to display as accurately as possible the
colours of the products shown on Panchnaina.com. However, because the
colours you see will depend on your monitor, we cannot guarantee that
your monitor's display of any colour will be accurate.
Reds and blues tend to run. Please always wash like colours together and
dry inside out in the shade. Silks must only be dry cleaned.
Communications
When you visit Panchnaina.com, you are communicating with us
electronically. You will be required to provide a valid phone number
while placing an order with us. We may communicate with you by e-mail,
SMS, phone call or by posting notices on the website or by any other
mode of communication. For contractual purposes, you consent to receive
communications (including transactional, promotional and/or commercial
messages), from us with respect to your use of the website and/or your
order placed on the website.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these
Terms of Use at any time. You will be subject to the policies and Terms
of Use in force at the time that you use the website or that you order
goods from us, unless any change to those policies or these conditions
is required to be made by law or government authority (in which case it
will apply to orders previously placed by you). If any of these
conditions is deemed invalid, void, or for any reason unenforceable,
that condition will be deemed severable and will not affect the validity
and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with
our obligations under these conditions if the delay or failure arises
from any cause which is beyond our reasonable control. This condition
does not affect your statutory rights.
Waiver
If you breach these conditions and we take no action, we will still be
entitled to use our rights and remedies in any other situation where you
breach these conditions.
Disclaimer Of Warranties And Limitation Of Liability
This site is provided by panchnaina.com on an "as is" and "as available"
basis. Panchnaina.com makes no representations or warranties of any
kind, express or implied, as to the operation of this site or the
information, content, materials, or products included on this site. You
expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, panchnaina.com
disclaims all warranties, express or implied, including, but not limited
to, implied warranties of merchantability and fitness for a particular
purpose. Panchnaina.com does not warrant that this site, its servers, or
e-mail sent from panchnaina.com are free of viruses or other harmful
components. Panchnaina.com will not be liable for any damages of any
kind arising from the use of this site, including, but not limited to
direct, indirect, incidental, punitive, and consequential damages.
Whilst we try and ensure that the details, descriptions and prices of
the products displayed on the Website are accurate, errors may occur. We
therefore reserve the right to correct any errors, inaccuracies or
omissions and to change or update information at any time without prior
notice. We reserve the right to refuse to fulfil any order that you may
place based on such erroneous, inaccurate or out-of-date information
regarding pricing, shipping, payment terms, or return policies.
To the maximum extent permitted by applicable law, Panchnaina assumes no liability or responsibility for
- any errors, mistakes, or inaccuracies of content displayed on the Website;
- any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product;
- any unauthorized access to or use of our secure servers and/or any and all personal information stored therein;
- any interruption or cessation of transmission to or from the website; and/or
- any bugs, viruses or the like that may be transmitted to or through our Website by any third party.
Indemnification
You agree to defend, indemnify and hold Panchnaina and its affiliates
harmless from and against any and all claims, damages, costs and
expenses, including attorneys' fees, arising from or related to your use
of the site.
Applicable Law
By visiting Panchnaina.com, you agree that the laws of India, under the
jurisdiction of the Delhi High Court, without regard to principles of
conflict of laws, will govern these Terms of Use and any dispute of any
sort that might arise between you and Panchnaina.com or its affiliates.
Disputes
Any dispute relating in any way to your visit to Panchnaina.com or to
products you purchase through Panchnaina.com shall be submitted to
confidential arbitration in New Delhi, India, except that, to the extent
you have in any manner violated or threatened to violate
Panchnaina.com's intellectual property rights, Panchnaina.com may seek
injunctive or other appropriate relief in any court in India or
internationally, and you consent to exclusive jurisdiction and venue in
such courts. Arbitration under this agreement shall be conducted under
the rules then prevailing under the Indian Arbitration Act. The
arbitrator's award shall be binding and may be entered as a judgment in
any court of competent jurisdiction. To the fullest extent permitted by
applicable law, no arbitration under this Agreement shall be joined to
an arbitration involving any other party subject to this Agreement,
whether through class arbitration proceedings or otherwise.
Site policies, modification, and severability Please review our other
policies, such as our pricing policy, posted on this site. These
policies also govern your visit to Panchnaina.com. We reserve the right
to make changes to our site, policies, and these Terms of Use at any
time. If any of these conditions shall be deemed invalid, void, or for
any reason unenforceable, that condition shall be deemed severable and
shall not affect the validity and enforceability of any remaining
condition.
Notices
Panchnaina Trading Company.
Head Office: 94, Green View Apartment, Pocket – 2, Sector – 19, Dwarka, New Delhi-110078, India, Tel +91 9871566300, Email: contact@panchnaina.com
Registered Address: A-144, 1st Floor, Vaishali Naga, Jaipur, Rajasthan, India Tel: +91 9871566300, Email: contact@panchnaina.com
Grievances
Important : Grievance cell must be approached post contacting the
"Customer Support" of Panchnaina where desired resolution were not
served.
Any direct communication to Grievance cell will be redirected to "Customer support" for further assistance
All Grievances related to the purchase or services shall be addressed to Mr/Ms. ________________ (Grievance officer)
1. Write us to : contact@panchnaina.com
2. Call +91 9871566300 (timings 11 am to 5 pm Monday to Friday)
*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of complaint
**All rights not expressly granted are reserved.